SHIPPING CHARGES & TERMS
Orders will be sent UPS or USPS mail unless other shipping arrangements are requested. Notification of shipping method used will be provided for all orders. (If you have a problem with receiving your shipment via UPS, please note that in your order). All orders placed before 5:00 p.m. central time will ship out within 2 business days (excluding holidays).
DAMAGED ITEMS:
In the unlikely event you receive an item that is damaged, we will replace the item immediately at no additional cost to you. We must be informed about damaged merchandise within 7 days of its receipt for you to receive free immediate replacement.
Important: DO NOT return damaged item for it will invalidate insurance coverage. Please keep all packing materials associated with damaged item.
For further instructions regarding damaged items please call us at (888) 890-1464 or email us at sales@musiccitycardsandgifts.com.
RETURNS & EXCHANGES:
If you wish to return an unwanted item, you may do so by returning within 7 days of purchase date. A twenty percent restock fee less shipping charges will be applied. Your refund will be credited by the same form of payment originally used.
If you would like to exchange an item, you may do so within 7 days of purchase date. A ten percent handling fee will be assessed, and new shipping charges will apply.
Frivolous order cancellations may be subject to a ten percent processing charge.
INTERNATIONAL SHIPPING POLICY & TERMS
Note: International orders may be assessed customs and/or duties by home country beyond our control.
Thank you for shopping at our site, and we look forward to being of service!
