Music City Gifts: Shipping Policy

SHIPPING CHARGES & TERMS

Orders will be sent UPS or USPS mail unless other shipping arrangements are requested. Notification of shipping method used will be provided for all orders. (If you have a delivery issue receiving UPS shipments, please note that in your order). All orders placed before 5:00 p.m. Pacific time usually ship out the next business day (excluding holidays), and no longer than 2 business days for orders to be processed.

DAMAGED ITEMS:
In the unlikely event you receive an item that is damaged, we will replace the item immediately if stock is available at no additional cost to you. We must be informed about damaged merchandise within 7 days of its receipt for you to receive free immediate replacement.
Important: DO NOT return damaged item for it will invalidate insurance coverage. Please keep all packing materials associated with a damaged item and notify us by phone or email at your earliest opportunity.

For further instructions regarding damaged items please call us at (888) 890-1464 or email us at customerservice@musiccitygifts.com.

RETURNS & EXCHANGES:
If you wish to return an unwanted item, you may do so by returning within 10 days of the delivery date. A twenty percent restock fee and original shipping charges will be applied. Your refund will be credited by the same form of payment originally used.

If you would like to exchange an item, you may do so within 10 days of purchase date. A twenty percent handling fee will be assessed, and shipping charges paid will be deducted from refund total.

Frivolous order cancellations may be subject to a ten percent processing charge.

INTERNATIONAL SHIPPING POLICY & TERMS

Note: International orders may be assessed customs and/or duties by home country beyond our control.

Thank you for shopping at our site, and we look forward to being of service!